Terms of Service

Last updated: May 25, 2026

These Terms of Service ("Terms") govern your use of the CRMown platform and services provided by CRMown LLC ("CRMown," "we," "us," or "our"). By creating an account or using our services, you agree to these Terms. If you do not agree, do not use our services.

1. Definitions

• "Service" means the CRMown platform at app.crmown.io, the marketing website at crmown.com, the CRMown mobile application, and all related services.
• "Customer" or "you" means the individual or organization that creates an account and subscribes to the Service.
• "Customer Data" means all data you upload, enter, or generate within the Service, including contacts, messages, files, pipeline data, and any other content.
• "User" means any individual authorized by the Customer to access the Service under the Customer's account.
• "SaaS" means the monthly subscription model where CRMown hosts and maintains the Service.
• "Own" means the perpetual license model where the Customer receives a self-hosted copy of the Service.
• "Host" means a Customer who enables payment collection on a CRMown booking page.
• "Guest" means a third party who pays for a booking through a CRMown booking page. Guests are not required to create a CRMown account.
• "Connected Account" means a Stripe account that a Host has authorized CRMown to interact with via Stripe Connect (Standard mode) for the purpose of receiving booking payments.
• "Platform Fee" means the percentage of each booking payment that CRMown retains as compensation for facilitating the transaction, as described in Section 8.

2. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old to create an account.
• One person or organization may not maintain more than one free or trial account.
• You must notify us immediately of any unauthorized use of your account.

3. Plans and Pricing

3.1 SaaS Subscriptions

CRMown offers three subscription plans: Starter, Pro, and Max. Plan features, user limits, contact limits, and pricing are described on our pricing page. We reserve the right to change pricing with 30 days' notice to existing subscribers.

3.2 Perpetual License (Own)

The Own model is a one-time purchase that grants you a perpetual, non-exclusive, non-transferable license to deploy and use CRMown on your own infrastructure. Own licenses include one year of updates. Additional years of updates may be purchased separately. Own licenses may not be resold, sublicensed, or transferred without written consent.

3.3 Add-On Suites

Additional feature suites (Automation, Marketing, Web Studio, Finance, Enterprise, Education, Client Hub, Communication Pro, Operations) are available as add-ons depending on your plan. Suite pricing and availability are described on our pricing page.

3.4 Billing

• This Section 3.4 governs your subscription to the Service. Payments collected from Guests through booking pages are governed separately by Section 8.
• SaaS subscriptions are billed monthly in advance via Stripe.
• All fees are non-refundable except as required by law or as described in our refund policy.
• If payment fails, we may suspend access to your account after reasonable notice.
• You are responsible for all applicable taxes.

4. Your Data

4.1 Ownership

You retain full ownership of your Customer Data. CRMown does not claim any ownership rights over your data. We access your data only as necessary to provide and maintain the Service.

4.2 License to CRMown

You grant CRMown a limited, non-exclusive license to host, store, process, and transmit your Customer Data solely for the purpose of providing the Service to you and as described in our Privacy Policy.

4.3 Data Export

You may export your Customer Data at any time in standard formats (CSV) through the platform's export features.

4.4 Data Deletion

Deleted contacts are moved to a trash folder and permanently purged after 30 days. Upon account termination, all Customer Data is permanently deleted within 30 days. Database backups containing your data are automatically deleted after 7 days.

4.5 Data Processing

We process your data in accordance with our Privacy Policy. For customers requiring a Data Processing Agreement (DPA), contact us at [email protected].

5. Acceptable Use

You agree not to:

• Use the Service to send unsolicited commercial email (spam) or violate CAN-SPAM, GDPR, or other applicable laws
• Upload or transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service to store or transmit content that is illegal, defamatory, or infringes on intellectual property rights
• Use purchased, rented, or scraped email lists for campaigns
• Exceed the usage limits of your plan (user count, contact count, API rate limits)
• Reverse engineer, decompile, or attempt to extract source code from the Service (SaaS plans)
• Resell or sublicense access to the Service without written authorization
• Interfere with or disrupt the integrity or performance of the Service
• If you operate as a Host, fail to honor confirmed paid bookings or fail to process refunds for cancelled paid bookings in accordance with your published refund policy

6. AI Features

CRMown includes AI-powered features (command bar, contact enrichment, workflow generation, content creation, and more). These features:

• Process your data in real-time to serve your requests and do not retain data for model training
• May produce inaccurate or incomplete results — you are responsible for reviewing AI-generated content before use
• Are subject to usage limits based on your subscription plan
• May use third-party AI providers (Anthropic Claude, OpenAI, Google, and others) as configured in your settings
• If you provide your own API key (BYOK), usage is unlimited but subject to the third-party provider's terms

7. Third-Party Integrations

The Service allows you to connect third-party services (Google Workspace, Microsoft 365, Twilio, and others). When you enable an integration:

• You authorize CRMown to access and sync data from that service as described during the connection process
• Your use of the third-party service is governed by that service's own terms and privacy policy
• CRMown is not responsible for the availability, accuracy, or security of third-party services
• You may disconnect any integration at any time through Settings

Stripe is integrated with the Service in two distinct ways: (a) for processing your CRMown subscription payments to CRMown LLC, and (b) for processing booking page payments from Guests to Hosts via Stripe Connect. Section 8 governs the latter and takes precedence over this section with respect to booking page payments.

8. Payment Processing for Booking Pages

8.1 Platform Role

CRMown's Operations suite allows Hosts to accept payments from Guests through booking pages. CRMown facilitates these payments through Stripe Connect (Standard mode), in which Hosts authorize CRMown to create payment sessions against the Host's own Stripe Connected Account. CRMown is not a party to the contract between the Host and the Guest, does not hold funds in escrow, and does not provide payment processing services directly. All payment processing is performed by Stripe, Inc. under Stripe's terms of service.

8.2 Platform Fee

CRMown retains a Platform Fee of 2% of each successful booking payment, deducted automatically by Stripe at the time of the transaction. The remaining 98%, less Stripe's own processing fees, is paid to the Host's Connected Account on the Host's normal Stripe payout schedule. CRMown reserves the right to modify the Platform Fee with 30 days' notice to existing Hosts.

8.3 Host Responsibilities

By enabling payment on a booking page, the Host agrees to:

• Honor confirmed paid bookings, or issue a refund through CRMown's cancellation flow or directly through the Stripe Dashboard
• Set, publish, and abide by a clear refund and cancellation policy and disclose that policy to Guests before payment is collected
• Maintain accurate booking information, including price, currency, availability, and any other terms communicated to Guests
• Comply with Stripe's terms of service, including merchant restrictions and prohibited business categories
• Handle all tax obligations associated with payments received, including collection, reporting, and remittance; CRMown does not collect, calculate, or remit taxes on the Host's behalf
• Respond to chargebacks, disputes, and refund requests initiated by Guests within Stripe's required timeframes
• Maintain the Connected Account in good standing with Stripe, including providing any verification information Stripe requires

8.4 Guest Information

Guests who pay for bookings provide payment card information directly to Stripe through Stripe's hosted Checkout. CRMown does not receive, store, or process Guest payment card information. CRMown does receive and store the Guest's name, email address, optional phone number, the booking amount, the booking time, and Stripe-provided transaction metadata necessary to deliver the booking and produce records. Guests are not required to create a CRMown account. Our handling of Guest information is described in our Privacy Policy.

8.5 Disputes and Refunds

All refund and dispute decisions for booking payments are the responsibility of the Host. CRMown does not arbitrate disputes between Hosts and Guests. In the event of a chargeback, the Host's Connected Account is debited the disputed amount by Stripe; CRMown does not refund its Platform Fee in chargeback cases unless required to do so by Stripe's dispute resolution process or applicable law.

8.6 Disconnection

Either the Host or CRMown may disconnect the Stripe Connect integration at any time. Hosts may also revoke CRMown's access directly from the Stripe Dashboard. Upon disconnection:

• All future paid booking pages owned by the Host's organization immediately become non-bookable
• Already-completed bookings remain valid and any pending refunds may still be issued by the Host through the Stripe Dashboard
• CRMown will mirror the disconnection state within 24 hours of receiving Stripe's notification

8.7 Limitation of Liability for Booking Payments

Notwithstanding Section 12, CRMown's total liability for any claim related to booking payments processed through Stripe Connect is limited to the Platform Fees CRMown actually retained on the specific disputed transactions. CRMown is not liable for the gross transaction amount, lost revenue, chargebacks initiated against Hosts, payout delays imposed by Stripe, or consequential damages arising from payment failures, disputes, or Connected Account suspensions.

9. Affiliate Program

CRMown offers a built-in affiliate program. Affiliate commissions are earned on qualifying referrals according to our published tier structure. CRMown reserves the right to modify commission rates with 30 days' notice. Fraudulent referrals (self-referrals, fake accounts, incentivized signups) will result in commission forfeiture and possible account termination.

10. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance with reasonable advance notice when possible. We are not liable for downtime caused by factors outside our control, including internet outages, third-party service failures, or force majeure events.

11. Intellectual Property

CRMown and its licensors retain all rights, title, and interest in the Service, including all intellectual property rights. The CRMown name, logo, and branding are trademarks of CRMown LLC. Nothing in these Terms grants you rights to use our trademarks without written permission.

12. Limitation of Liability

To the maximum extent permitted by law:

• CRMown is provided "as is" without warranties of any kind, express or implied
• CRMown shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• CRMown's total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim
• CRMown is not liable for losses resulting from your failure to maintain adequate backups of your data (SaaS users benefit from our automated backup system; Own users are responsible for their own backups)
• For claims specifically related to booking page payments, the additional liability limitation in Section 8.7 controls and supersedes the cap in this Section 12

13. Indemnification

You agree to indemnify and hold CRMown harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights. If you operate as a Host, this indemnification expressly includes claims brought by Guests arising from your booking page, your refund or cancellation policy, your delivery (or non-delivery) of the booked service, and any tax obligations associated with payments you receive.

14. Suspension and Termination

• By you: You may cancel your subscription or delete your account at any time through Settings. Cancellation takes effect at the end of your current billing period.
• By us: We may suspend or terminate your account for violation of these Terms, non-payment, or if required by law. We will provide reasonable notice except in cases of fraud, abuse, or security threats.
• Effect of termination: Upon termination, your access to the Service ceases. You may request a data export before termination. Customer Data is deleted within 30 days of termination. If you had a Connected Account linked through Stripe Connect, the integration is automatically disconnected at termination; future paid booking pages become non-bookable. Already-completed bookings remain valid, and you remain responsible for honoring or refunding them through the Stripe Dashboard.

15. Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in Dallas County, Texas, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or class action.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the platform at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CRMown regarding your use of the Service.

19. Contact

For questions about these Terms, contact us at:

CRMown LLC
Email: [email protected]
Website: crmown.com/contact